Community & Content Lead

Full Time

Sales

Dallas / Hybrid

Job Description

Employment Type: Full-time preferred; open to part-time contract for the right candidate (must meet availability and deliverables)

This role reports to the Director of Marketing.

About Aloha Practice Management

Aloha Practice Management (AlohaABA) is one of the fastest-growing healthcare technology companies in the ABA space. We deliver modern Practice Management, Data Collection, RCM, and AI-powered solutions that help ABA organizations streamline operations, improve cash flow, and deliver better care. With 900+organizations using AlohaABA and rapid growth driven by word-of-mouth, content and education are at the heart of how we support the ABA community.

As we expand, we are looking for a Community & Content Lead who can elevate Aloha’s brand voice, drive educational engagement, run high-impact webinars/CEUs, and build meaningful relationships with providers across the ABA industry.

The Role

The Community& Content Lead is the face and voice of Aloha’s educational content—planning and hosting webinars/CEUs, conducting video interviews with BCBAs and practice leaders, and turning those sessions into high-quality content across social, email, and our website. This is a hands-on role for a former BCBA (or deeply ABA-fluent professional) who loves teaching, storytelling, and building community. Ideal candidates will be energetic, warm, and community-oriented—able to create an inviting learning environment and represent AlohaABA professionally. You’ll partner with internal experts across Customer Success, RCM, and Product, and own the content execution end-to-end with the goal of educating, engaging, and building trust in the ABA community.

Key Responsibilities

Webinars, CEUs, and Live Education

Plan, schedule, and run monthly/bi-monthly webinars focused on real-world ABA operations and clinical workflows (billing, audits, scheduling, caregiver engagement, documentation, leadership, ethics, etc.).
Own webinar and CEU webinar operations end-to-end (speaker coordination, CEU approvals, registration, attendance tracking, certificates).
Partner with internal subject-matter experts (RCM, Product, AI, Clinical Ops) to deliver high-value sessions.
Participate in live panel discussions at industry events as requested

Content Creation

Write and publish weekly/monthly blogs on ABA best practices, billing workflows, compliance, scheduling, AI in ABA, and PM/RCM tips.
Create content for newsletters, customer emails, nurture campaigns, and social platforms.
Maintain a clear, consistent AlohaABA voice.

Customer Stories & Interviews

Identify top customers and conduct interviews for case studies, testimonials, and spotlight articles.
Produce video interviews with customers, BCBAs, RBT leaders, and industry partners (remote-first; occasional on-site as needed).
Create short-form clips from webinars/interviews for LinkedIn and other channels (30–90 seconds).
Build relationships with providers, BCBAs, and operations leaders to continuously gather real-world stories and insights.
Turn interviews into written stories, video scripts, and social content.
Capture and produce product-in-action screen recordings (demo snippets, workflows, how-to clips).

Marketing Assets

Develop product one-pagers, guides, checklists, and ABA resources.
Support feature launches with announcements, newsletters, blog posts, and educational content.
Collaborate with Product Marketing to ensure messaging aligns with roadmap and customer value.

Community Engagement

Engage authentically in ABA communities (Facebook groups, LinkedIn communities, and Aloha’s own channels)
Support the creation and growth of Aloha's online communities.
Work closely with Customer Success to promote educational resources and support adoption.

Requirements

Former BCBA preferred (or equivalent ABA clinical experience) with strong understanding of how ABA practices operate.
Proven experience creating and running webinars/online trainings (CEUs a plus).
Excellent spoken and written English; confident hosting live sessions and speaking on camera.
Strong interview skills—able to draw out stories, insights, and actionable takeaways from guests.
Strong writing and storytelling skills — able to simplify complex operational/RCM workflows.
Experience hosting webinars, virtual trainings, or CEU-style sessions.
Comfortable interviewing customers and turning conversations into compelling stories.
Highly organized: can own calendars, speakers, prep, follow-ups, and deliverables for multiple programs simultaneously.
Passion for the ABA community and improving provider workflows.

Preferred

Proficiency in Canva (design + short video production) and modern video tools (e.g., CapCut, Premiere, Descript, Riverside, StreamYard, Zoom).
2-5+ years of experience in content marketing, education marketing, or customer-facing communications (ABA, RCM, healthcare, or SaaS)
Experience running paid CEU programs or education businesses (even as a solo creator).
Familiarity with ABA billing, audits, authorizations, or payer dynamics.
Basic comfort with CRM/marketing tools (Zoho/HubSpot), UTM links, and performance tracking.
Experience with AI tools for writing, editing, or content automation.
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Customer Support Specialist Job Posting

Customer Support Specialist Job Posting

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Revenue Cycle Client Relations Coordinator

Revenue Cycle Client Relations Coordinator

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Are you able to work in TX/AZ/WA/LA/NC/FL/MO? *

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Do you have experience with ABA billing?

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How many years of experience do you have working for a 3rd party billing agency? *

How many years of experience do you have in revenue cycle management and client services within the healthcare industry? *

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Revenue Cycle Client Relations Coordinator

Revenue Cycle Client Relations Coordinator - Multi Platform

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Are you able to work in TX/AZ/WA/LA/NC/FL/MO? *

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Do you have experience with ABA billing?

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How many years of experience do you have working for a 3rd party billing agency? *

How many years of experience do you have in revenue cycle management and client services within the healthcare industry? *

Are you familiar with healthcare software and RCM systems? *

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Have you ever worked with an offshore team? *

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Which platforms do you have experience using?

Application: Senior Technical Project Manager

Application: Senior Technical Project Manager

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Have you led cross-functional delivery across Product, Engineering, QA in Agile/Scrum? *

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Are you comfortable presenting status and tradeoffs to executive leadership? *

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Have you managed projects with distributed teams across multiple time zones? *

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Application: Revenue Cycle Manager

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Have you managed an RCM team before? *

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How many years have you been in client-facing roles? Such as client services, account management or consulting. *

How large was the RCM team you managed? *

Have you worked for a 3rd party billing company before? *

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Are you familiar with RCM software systems such as Epic, Cener, Athena, NextGen? *

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Application: Vice President of Engineering

Application: Vice President of Engineering

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Do you hold a Bachelor's or Master's degree in Computer Science, Engineering, or a related field? *

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This position is based in the Dallas–Frisco area, currently remote but with a hybrid schedule soon requiring 2-3 days per week in-office. Are you able to commit to this schedule? *

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Will you now or in the future require sponsorship for employment visa status? *

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Community & Content Lead

The Role

Key Responsibilities

Webinars, CEUs, and Live Education

Content Creation

Customer Stories & Interviews

Marketing Assets

Community Engagement

Requirements

Preferred

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